What buyers and users say about the suppliers and components of the directory, on this site and on other review platforms.
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The most shity service in the world…
The most shity service in the world they cheating me on 750e bcs they dont want to take 970 to guaranty which one die after one year. I should call them how they diserved but I cant and they geting angry thays the best🤣🤣🤣
I've owned my Garmin fēnix 6X Pro for over five years, and I can honestly say that the way Garmin have treated me over that time means I would buy from them again without hesitation.
My first experience came shortly after purchasing my watch from Amazon UK. When it arrived, I noticed that the security seal wasn't properly attached. It was crinkled and looked as though it had been removed and stuck back on. When I opened the box, I also noticed that the usual protective film wasn't present on the watch face. Naturally, I became suspicious.
I contacted Garmin through Facebook, and they were extremely helpful. After providing the email address associated with my registration, they checked their records and confirmed that two email addresses were attached to the device, indicating that it had previously been registered and returned.
This was an Amazon issue, not Garmin's, and I want to make that distinction clear. Amazon wouldn't offer a replacement, so I had to return the watch and purchase another one. What impressed me about Garmin was their honesty and willingness to establish what had actually happened.
I subsequently had a data cable develop a fault within a few weeks. Garmin replaced it very quickly and without hesitation. Even though I understood that the cable wasn't necessarily covered under the warranty at the time, they still stepped in and resolved the issue.
More recently, after more than five years of ownership, the original watch strap snapped. I'd also experienced irritation from the material of the original strap, which had made wearing the watch uncomfortable. I contacted Garmin again, explained the situation and provided photographs.
Once again, they took the matter seriously. After looking into it, Garmin offered to send me a replacement fabric strap completely free of charge.
Now, I appreciate that companies have obligations to their customers, but I genuinely feel Garmin have gone above and beyond on several occasions. They haven't just dealt with problems; they've listened, been helpful and treated me fairly.
That's what builds customer loyalty.
I don't expect products to last forever, and I understand that things can occasionally go wrong. What matters to me is how a company responds when they do.
Garmin have consistently demonstrated that they value their customers, and I think that's worth recognising.
So, credit where credit is due. Thank you, Garmin. If I'm ever in a position where I need to purchase another watch, you can be absolutely certain that Garmin will be my first choice.
I wouldn't hesitate to buy from Garmin again.
5 Stars – Outstanding Products and Even Better Customer Service!
I've now owned four Garmin products: the Forerunner 245 Music, Fenix 7, Garmin Power Pedals and HRM 600. I've been consistently impressed by the accuracy, usability and overall quality of their products. However, what really sets Garmin apart for me is their exceptional customer service.
I've had two issues with my Fenix 7 over the years. The first happened shortly after purchasing it, when the watch became stuck in a continuous loading cycle. I contacted Garmin, and they immediately arranged a replacement with absolutely no hassle.
The second issue occurred over two years later, after countless races and thousands of miles of use. The Back button became stuck, affecting the watch's functionality. When I contacted Garmin, they initially suggested a few troubleshooting steps to clear what was likely a blocked button. Unfortunately, these didn't resolve the problem.
Without hesitation, Garmin agreed to replace the watch again, despite it being over two years old. They emailed me a prepaid returns label, and once they'd received my faulty watch, a replacement was dispatched straight away. The entire process was seamless, professional and completely hassle-free.
Of course, it's frustrating when a premium product develops a fault, but I firmly believe that the true measure of a company is how it responds when something goes wrong. Garmin has been absolutely outstanding on both occasions, taking ownership of the issues and putting things right without any fuss.
It's also worth mentioning that I never experienced a single issue with my Forerunner 245 Music, which I eventually sold to a friend. My HRM 600 has been brilliant, and the Garmin Power Pedals are fantastic for anyone looking to gain a deeper understanding of their cycling performance and dynamics.
Overall, Garmin makes excellent products, backed by customer service that genuinely inspires confidence and loyalty. After years of using their devices for training and racing, I wouldn't hesitate to recommend them.
An easy 5 stars from me. Well done, Garmin!
Awful company with no customer care… Can't even access the product!
Awful company with no customer care whatsoever. I am paying for a programme (SketchUp) every month to the tune of hundreds of pounds and cannot load it. I contacted support several times and they issue a 'case' and then - with no contact from a human - follow the email up saying 'case closed' after emailing me with mind boggling and totally unhelpful links. Do not bother with this hideous software company! It is a waste of money!
Without doubt, one of the best companies in autopilots for UAVs, high quality products and great integration in many different platforms. Extraordinary technical support.
The customer service was great, as far as the service is slower than what I was promised. I will stay for a couple months but if it keeps lagging I might switch services
Trimble is one of the inept corporations in the USA. I purchase software TBC digital licenses and plans to a total station and GPS. I have now cancelled the order as it has been almost two weeks since the TBC license was paid for and I still do not have a license to use. With some many options for software and field gear don't waste your time or money with Trimble
Disappointed with the watch and the customer service outcome
I’m really disappointed with both the watch and the outcome of my customer service experience.
I ordered a Garmin watch, but unfortunately, the heart rate monitor wasn’t working properly. This was acknowledged by the advisor I spoke to on the phone after he reviewed my watch statistics.
He suggested sending me a new strap in case that was causing the issue. I agreed, although I did question whether this was likely to be the problem. The watch wasn’t cheap, and I would expect a sports watch to come with a strap that properly supports its intended use.
When the replacement strap arrived, I was disappointed to find it was a very basic black strap. My watch is a lovely, bright turquoise colour, and I’d chosen it because I loved its appearance. I’m sporty, but I’m also quite girly, and aesthetics were part of what attracted me to the watch in the first place. Receiving a basic black strap that didn’t match the watch was frustrating, particularly when I’d paid a premium for something I genuinely loved.
Ultimately, I decided to return the watch. However, when I contacted customer service, I was told they couldn’t send me a replacement and that I would have to wait for my refund before purchasing another one.
This is where my frustration really lies. I originally purchased the watch using a great discount code, which brought the price down to £259. I can get another code, but it only reduces the price to £280. They have refused to honour the original price, meaning I would have to pay more to replace a watch that I only returned because it was faulty in the first place. I feel as though I’m being penalised for a problem that wasn’t my fault.
When the watch worked, I genuinely loved it. I train five times a week and rely on tracking my workouts, performance and calories burned. I use these statistics to monitor my progress and help manage my nutrition, so having an unreliable heart rate monitor defeats a large part of the purpose of owning the watch.
To be fair, the staff I’ve spoken to on the phone have always been polite, and I appreciate that. However, being polite is one thing; resolving a customer’s issue fairly is another. Unfortunately, I feel the overall outcome has been well below what I would expect from a brand like Garmin.
It’s left me feeling really disappointed with a product I was initially excited about and with a customer service experience that hasn’t offered a satisfactory solution.
Their sUAS systems are extremely expensive and the training is the worst I have ever experienced in my professional career. The training is nothing but thousands of clicks for little information. "
*click*. Show a sentence. Sentence goes away. *click*, again, and again, and again, and again.
Slow and buggy, too!
It takes hours to get through 5 minutes worth of materials. The information could fit in a few pages in a manual.
Even logging in takes 10-15 minutes as they want manual entry of email addresses and long passwords, and emails verification, too, that take 5-15 minutes to show up!
Nothing says "good customer experience".
Most of their "training" is nothing more than more marketing hype. It was one video of marketing garbage after another. Zero information about the product.
I am looking at buying better sUAS kits for a large customer and FLIR will be at the bottom of that list. They simply are not serious about producing professional grade system, just selling average systems at high costs and taking every opportunity to hype it.
The installation guys put our dish in the yard. And the they put the expensive equipment like the router and modem right next to the microwave. So it's not working. They also posted a bill only 2 days after installation. What?
I never had consistent internet service from day one. If it rains or is even very cloudy I would lose internet. Streaming tv was ridiculously slow with frequent buffering. I switched to Starlink and saw 100% improvement. Then because I closed my viasat service one day after I paid for October to November, they refused to reimburse me. I do NOT recommend Viasat for anything!
After more than 10 years of a loyal Garmin customer and regular upgrades I am very disappointed.
My Garmin Venu 2 bought 4 years ago for €430 won't hold charge anymore and they won't repair it.
Their solution is to sell me a recertified watch for €170 with only a 90 day warranty, when not accepted, they try to upsell me a new watch with a 25% discount for €340. Won't recommend Garmin ever again.
I understood I was purchasing a premium brand that I expected to last or if there was a fault it would be looked after.
They offer above us a gesture, simple upsell, simple gaslighting. Buyers beware.
PREMIUM PRICES, DISPOSABLE QUALITY, HEARTLESS CUSTOMER SERVICE
I purchased a Garmin Instinct 2S directly from Garmin, believing I was paying for a premium, rugged watch built to last.
Just two and a half years later, the buttons failed, becoming unresponsive and triggering random inputs. The watch was effectively useless.
Garmin's response? Pay another £88.66 for a replacement, or accept up to 25% off another watch.
And they have the audacity to call this a goodwill gesture!
GOODWILL? WHAT AN ABSOLUTE INSULT!
What a heartless, soulless way to treat loyal customers. Your supposedly rugged product fails prematurely, and rather than take meaningful responsibility, you expect the customer to hand over even more money.
It's difficult to see anything here beyond a company more interested in extracting further revenue than standing behind its products.
Reports of similar button failures can be found online, raising serious questions about Garmin's component quality and long-term reliability.
Are we paying premium prices for genuine quality, or just expensive marketing and corporate greed?
Garmin has permanently lost my trust, my loyalty and my business. I sincerely hope more customers vote with their wallets.
Premium prices. Questionable durability. Heartless, profit-first customer service.
NEVER AGAIN, GARMIN.
the service was fine. Best I could do at the time, but recently switch to Starlink and the cancelation policy is insane. You have to send back the modem, fine, and JUST the silver transceiver attached to the dish, which even with power tools I can not get off. You can not send the whole dish back, they will not even send you a label to do that. So either I pay them a $100 ransom to have someone come and remove the box ( I already paid someone to take it off the roof) or they charge me $300. Also they will not send you the label till your billing cycle is over, regardless of when you canceled, and then you have a limited about of time in which to send the crap back. So I had canceled when I had time to deal with this, but now I have to wait to receive the shipping information.
Bought a garmin marq aviator gen 2 button fell off about 32 days been returned to goldsmiths and now I’m having a nightmare dealing with they have had it 2 weeks and now saying they need it another 2 to assess it absolute joke especially as the watch is over £2k should of been replaced not repaired .
We originally had to have Viasat due to our rural location and it got the job done for the most part. Then, we moved and had our service transferred due to the same issue. Viasat instructed us to bring all of the equipment with the exception of the dish to our new location and they would send a box for it to be returned. (They setup new equipment at our new location) For a year and a half, and probably 25-35 phone calls they could not get a return box to our location. Even though we were in good standing with our service, they turned us into collections (all the while we're still streaming and paying our monthly bill). We finally canceled them, got Starlink, which is the best thing we ever did and still have their crappy equipment sitting here and a collections case.
This company's products have gone downhill fast over the years. The battery life and data used to be strong. Now they've replaced with inferior models that never connect to bluetooth or wifi (or need antiquated low speed connections) and have to be brought to a hospital to accurately sync. When that doesn't work, they charge you for a refurbished model to no avail. I wish they would address their shortcomings, but after several years, I might actually leave the Garmin system and move to a different proprietary one. I always loathed Apple, but considering Garmin's services, probably heading there sooner rather than later.
Terrible customer service. Tools were jot intuitive. Attempted to cancel service prior to renewal, but was charged. Was told credit would be issued, but was not. Disputed with my credit card but they insisted they provided service.
DO NOT DO BUSINESS WITH TRIMBLE.
I am absolutely furious with Garmin’s software. My child finally turned 16, which legally entitles them to a full, independent Garmin Connect account. Yet, due to a pathetic and unresolvable software bug, the account remains permanently locked in "Child Status."
Because of this technical garbage, it is impossible to link the watch to Strava, and the system keeps demanding parental approval for basic features, while blocking the actual settings change from both the parent and child profiles.
We bought a premium Fenix watch, expecting top-tier service, but instead, we are forced to deal with a broken user-management system. I am not going to waste days begging customer support to manually fix something that your developers should have automated years ago.
If I have to wipe the account and lose years of activity history just to make Strava work, I might as well throw this Fenix in the trash and switch to Apple or Coros. This is the last Garmin product my family will ever own. Absolute garbage software and user experience. 1 star.
The customer support is the worst experience i have probably ever had to endure. They kept saying that im on the wrong site and in the wrong region and they kept giving me links to the correct ine which who could have guessed took me right back to where i was to begin with. I hope each and every one of those customer support people get fired.
Updates to Garmin Sat Navs are virtually impossible to download as so slow they stall ... utterly useless and don't allow for UK maps ONLY, so bombard you with European maps as well which are such large files they have become impossible to update. Sort this out Garmin or your business will fail.
In December 2023 I bought a Garmin Instinct 2 Solar smartwatch from garmin en-GB. It failed today, only two and a half years after I bought it. Tried a bunch of fixes including button presses and charging etc. Nothing. Screen blank, no pulse sensor LED.
I paid £245 originally.
I've just been in contact with their support chat. They do not carry out repairs, and offered me a replacement refurb for £107!! That's 43% original asking price!!! Preposterous for something that should easily last a decade plus.
Stupid UK consumer law places the burden of proof on the end-user only 6 months after purchase and to take it through the courts and somehow prove (via lab testing) that there was some kind've manufacturer design fault. Not gonna happen!
I did point out some supporting rights from CRA2015 Section 9, Durability, to the (possibly AI) support chat person, and they just wouldn't budge so I suspect they know this.
DO NOT BUY GARMIN! They don't last.
Truly abysmal wifi experience on Fiji Airlines, was able to load a couple of emails and run a couple pieces of software, before it would freeze every minute and cut out for 20 minutes. Even the Fiji airlines staff were great and said this wifi wasn't working today. Viasat would not issue a refund and touted their provided services.
Very disappointing. One can only hope Fiji Airlines switches to Starlink.
Unusable service and a billing trap at cancellation—avoid Viasat!
I had Viasat for two years and it was easily the worst service experience I’ve ever had. The connection was consistently awful, constantly dropped out, and was so weak that I couldn't even make basic phone calls over Wi-Fi. I work from home so this has cost me a lot of money because I haven’t been able to attend meetings and consistently work.
To make matters worse, their billing practices are incredibly predatory. I was on a contract-free, month-to-month plan. Because my billing cycle reset on the 23rd, they refuse to prorate my final bill and are forcing me to pay for an extra month of service I am not even using.
I recently switched to a different satellite internet provider and the difference is night and day—my new service is great. Viasat’s technology is completely outdated, and their customer billing policies feel like a scam. Save yourself the frustration and go with a different provider.
Their watches are far from perfect, but for my purposes the best available and - almost - worth the high price. But their 1st line customer service is appalling.
I ordered a fēnix 9 Pro watch from Garmin’s official UK website, which advertised delivery within 1–3 business days.
Right from the checkout, their payment system glitched and placed duplicate pre-authorisation holds on my card, temporarily tying up double the funds. When the order failed to ship within their advertised timeframe, I attempted to cancel it online, only for their portal to block the cancellation under the false claim that the order was "already processed."
When I raised both the duplicate payment holds and the delay with customer support, the agent ("Paris") completely dismissed the billing error and admitted in writing that Garmin doesn't even have physical stock of the watch, with shipping pushed - maybe - into the following week. An order cannot be "processed past cancellation" for an item not even physically in the warehouse.
Instead of resolving the duplicate charge or addressing the backorder, the agent gave a patronising "sorry you feel this way" response, sent a link to legal Terms & Conditions, ignored my formal written cancellation under UK consumer law, and simply closed the ticket to trigger a satisfaction survey.
Tying up double funds, selling nonexistent stock, and refusing basic statutory rights is appalling practice for a £1,000+ purchase.
But thank you to Sam, who finally understood and acknowledged.
Had their expensive S60 golf watch for a long time. Excellent piece of kit. Garmin brought out the S70, £500 golf watch which promised to be so much better, but turned out to be so much worse.
Contacted Garmin who admitted it want as good as my previous watch for what I wanted.
Will try and flog the expensive watch to done poor mug like me believe their promises.
Extremely poor and unprofessional customer service from Garmin Bulgaria/Geotrade-Ivanov.
I ordered and fully prepaid for a Garmin fēnix 9 Pro on 17 September.
Garmin Bulgaria accepted the order and my payment. It was only around midday on 21 September, that I received a phone call informing me that the watch would arrive “sometime in October.”
I asked when in October - beginning, middle, or end? The answer was literally: “I have no idea.”
So after accepting full payment for the watch on 17 September and waiting until 21 September to contact me, they still could not provide even an approximate delivery timeframe.
Instead of checking, providing an estimate, suggesting an alternative, or making any attempt whatsoever to assist a customer who had ALREADY PAID for one of their most expensive watches, the only question I was asked was whether I was going to wait until October.
I explained that with absolutely no information regarding the delivery date, I would buy the watch elsewhere.
The response was essentially: “Okay, then I’ll refund your money.”
And that was it.
The entire phone conversation lasted exactly 38 seconds. Approximately 15 seconds after the call ended, I received the refund.
The speed with which the order was cancelled and refunded was remarkable - unfortunately, not in a positive way. It genuinely felt as though ending the conversation and refunding an already-paying customer was preferable to spending even another minute trying to provide information, check availability, suggest an alternative, or retain the sale.
To be absolutely clear: the problem is NOT the delayed delivery.
I completely understand that a newly released product may have limited availability and that a local distributor may not control the manufacturer's supply schedule.
The problem is the attitude and the complete absence of customer service.
No attempt to help. No attempt to check. No approximate delivery timeframe. No alternative offered. No effort whatsoever to retain an already completed and paid order.
Just “I have no idea”, followed by a refund.
This is particularly astonishing when dealing with a premium brand and a premium product. A customer had already made the decision to purchase, placed the order, and paid for it. Instead of trying to complete that sale, the representative effectively did the opposite.
In my view, this kind of customer service actively works against the company it is supposed to represent.
Garmin has built a globally recognized premium brand. Unfortunately, the customer experience delivered by its Bulgarian representative was the complete opposite of what I would expect from that brand.
I’ve been using the Garmin Cirqa band for six days now, and it leaves a circular mark on my wrist where the sensor is located. I don’t wear it too tightly, though. Is this normal?
I had viasat installed and never did it work properly. Constant buffering, along with a technician who was less than courteous and lied about why he canceled an installation appointment. He was also late to the next appointment. They fail to uphold their end of the contract, so I canceled it within 3 weeks. They wanted to charge me a $150 cancelation fee. I canceled their ability to access my account to prevent it, but I'm sure they will turn it over to a collection agency. I later discovered they have the poorest rating among internet providers.
Honestly, I would NOT recommend Viastat. The internet buffers nonstop, making it extremely frustrating to use. It gets to the point where you can barely watch anything without it constantly stopping and loading.
When we first complained about the issue, we were told that the problem might be because the internet equipment was placed by a wall instead of near a window or door. So we actually fixed that and moved it like we were told to. Unfortunately, that didn’t solve anything.
Then, instead of actually fixing the problem, we were told it could be because T-Mobile has taken over the service towers. 🤨 So first it was the location of the equipment, and after we fixed that, suddenly it was the towers?
At this point, it feels like there’s always another excuse instead of an actual solution. I’m paying for internet that I shouldn’t have to constantly fight with just to get it to work. If you need reliable internet, I would seriously think twice before choosing Viastat.
I had an issue with my garmin watch. So I contacted customer support. They refused to accept that their product was at fault and just said that I was using it wrong. When I followed their instructions, and told them the issue was persisting, they disconnected me from the web chat. They basically hung up on me.
There was no feedback survey. They must be the only company in the world that doesn’t ask for feedback.
Garmin deliberately messes up the software for older watches so people buy new ones; I have a Garmin 6X Sapphire—everything worked fine with the old software, but after installing the new version software, I just can't get the heart rate and pulse oximeter sensors to work.i test all restart reset ,pc instal full new software Nothing helps.
The company is listed in a recent Guardian article as one of the 10 biggest global producers of PFAS, the chemicals, which never degrade in nature, are a ticking timebomb for human and planetary health. The Guardian says increased production linked to rising demands from AI datacenters and hardware production risks undermining nascent moves to restrict Pfas in Europe, the UK and parts of the US.
Sat nav software will not even install under Wine (Linux) what a backward company only supporting crappy windows and macs. Consequentially I did not buy the product.
Go to Tomtom instead then you don't even need a PC, just a WIFI network, much more intelligent.
paid 1200 eur for a new fenix 9, waited for two weeks and no product received. keep giving different reasons why the product not delivered there is no space in the parcel point etc. etc. can't change my address to my home address. avoid at all costs i decided to go with new apple watch
⭐ 1/5 — Very disappointed with Garmin’s response to a premium product defect
I contacted Garmin regarding an imperfection in the sapphire crystal glass of my watch. There is a long, darker imperfection running through the face, approximately from the 12 o’clock to 5 o’clock position, which becomes particularly noticeable under different lighting.
I made it very clear that this is NOT a scratch or crack. I have lived with it since purchasing the watch, assuming it was simply something I had to accept, but after discussing it with others I was advised that this should not be present on a premium sapphire crystal watch.
I supplied Garmin with photographs and their representative was eventually able to identify the area I was referring to. Despite this, Garmin simply classified it as “cosmetic damage” and offered me a like-for-like replacement for £319.36.
I find this extremely disappointing.
This is an expensive premium Garmin watch fitted with sapphire crystal, and I would expect Garmin to at least properly investigate whether the glass has a manufacturing or material defect before automatically deciding that it must be customer damage.
I even offered to have the glass independently inspected by a jeweller to establish that it isn’t a scratch or impact damage. Garmin still refused to consider any alternative.
What disappoints me most isn’t simply that Garmin declined a free replacement; it’s that there appeared to be no willingness to physically inspect the watch or properly investigate the defect before deciding it was cosmetic damage.
I’ve purchased a premium product because I expected premium quality and customer support. Being asked to pay another £319.36 to resolve what I genuinely believe is an imperfection in the original sapphire crystal is simply not acceptable.
I would be more than happy to update this review if Garmin agrees to properly inspect the watch and reconsider its decision.
Trimble is now forcing Sketchup users to buy business license through a third party ArchVision, who simply profit by making you pay more, yet your license is all messed up and Sketchup just can't be logged into. WORST SERVICE AND PRODUCT EXPERIENCE EVER. Please stop ruining a good product with your greed. Will never use Sketchup again, looking for other alternatives for our office.
Bought a Forerunner 970 watch a month ago (my 3rd garmin watch and perhaps my 6th garmin device in the last years). However, the watch repeatedly showed errors in syncing with garmin connect, hardly uploading my activities.
When requesting Garmin to solve the issue, they only offered a Refurbished watch (when I actually paid for a new one) and subject to receiving first the defective watch first, i.e., requires me to stay without watch to keep up with my trainings for weeks (perhaps a month given I am in Brazil).
A TERRIBLE customer service to their long-time, repeating customers.
Ordered band for instinct 2. Waited 2
weeks. DPD changing loop statuses and package is not being delivered. Requested refund. I need to wait another 15 business days for Garmin package recovery from DPD. Absurd time frame for not delivered product. Garmin produce nice watches but extremely. cut costs on shipping and delivery. Make sense since after purchase they have money and you wait more than shipping from AliExpress in China
Update: Garmin tried to send new order with new band where I explicitly asked for refund, not obeying law (BW 6:230r). I never experienced in my 10 years living in Netherlands such practice.
I would give 0 stars if I could.
Good products, but terrible customer service. You would think that for what they charge for their products that the customer service would be way better. I have had tons of issues and contacted them multiple times with no resolution. Shame as I like their products, but I have been having a lot of issues with their Connect app.
Garmin Customer Support Experience
My recent experience trying to get help from Garmin has been incredibly frustrating.
First, it was difficult to determine which option to select to even reach the right department. Once I finally chose one, I was placed on hold for 20 minutes. When someone finally answered, I was transferred to another representative.
The second representative promised there would be no additional wait, but I was placed on hold for another 20 minutes. When someone finally answered, they disconnected the call.
No one called me back.
I eventually selected the call-back option. After waiting 8 hours without receiving a call, I checked the status and received an alert saying I had nothing in the queue. This happened three times.
At this point, I'm honestly at a loss as to what I'm supposed to do to get help.
I expect better from Garmin. I don't mind waiting for customer service, but being transferred, put on hold again, disconnected without a call back, and then having the call-back system repeatedly tell me I have nothing in the queue is unacceptable.
Garmin, please fix your customer support process. Your customers shouldn't have to work this hard just to get help.
I always feel blessed by deciding to buy a less expensive Garmin watch (Venu Square) because when I—very rarely—have an issue with it or question about it it is EASY PEEZY to get a real person on the phone who proves extremely Helpful. Why do other companies not follow their lead? What a better world it would be. They provide service, not just talk about it.
I had Garmin Fenix 7 for two and a half years. Fist time it stopped working I get a new one (guarantee), i week ago this second watch also stooped working.
Before I had Suunto Ambit 2 for several years without any problem.
Will never buy Garmin again.
Syensqo is a publicly traded Belgian multinational that produces advanced materials such as specialty polymers and composite materials. Syensqo was created in December 2023 through a spin-off from the Solvay Group, which holds 0.91% of the company's shares.
Syensqo supplies composite materials for the manufacture of Unmanned Aerial Vehicles (UAVs) used by the Israeli military in the occupied West Bank and Gaza.
The company supplies the MTM 46 epoxy prepreg system to Elbit Systems' Hermes 450 and Hermes 650 Spark UAVs, both used by the Israeli military. The MTM46 is a toughened epoxy resin used for the manufacture of aircraft structures, and in particular for UAVs.
This model of UAV has been linked to the killing of civilians in Gaza including seven international aid workers.
In January 2025, it was reported that cargo documents exposed at least ten export deliveries sent between November 2023 and March 2024 from Syensqo’s facility in Wrexham, UK, to an address in Israel corresponding to Elbit Systems’ fully owned subsidiary, Cyclone Ltd.
Hermes 450
The Hermes 450 is a multi-role high-performance tactical attack UAV manufactured by Elbit Systems, which is extensively used by the Israeli military.
The Hermes 450, also known as "Zik", has been widely used by the Israeli Air Force in the occupied West Bank and in attacks on Gaza.
In February 2025, the Israeli military carried out an airstrike in Rafah in Southern Gaza using Hermes 450, in violation of the ceasefire at the time. Between October 2023 and May 2025, about 20% of targeted killings carried out by the Israeli military in Gaza were carried out using Elbit’s Hermes 450. On April 2, 2024, an Elbit Hermes 450 attacked an aid convoy in the Deir al-Balah area of Gaza, killing seven World Central Kitchen aid workers, according to Campaign Against Arms Trade.
Hermes 450 UAVs are also extensively used by the Israeli military in the occupied West Bank for intelligence gathering and air strikes with increasing frequency since October 2023. On 27 March 2024, an Elbit Hermes 450 UAV participated in an airstrike on Jenin Refugee Camp in the occupied West Bank. Between October 2023 and January 2024, the Israeli military carried out at least 40 airstrikes in the occupied West Bank, 38 of which were carried out by Hermes 450. The airstrikes took place in the Jenin Refugee Camp, in the Nur a-Shams Camp east of Tulkarm, in the Tulkarm Camp, and in the Balata Camp in Nablus.
Hermes 650
In January 2025, it was reported that cargo documents exposed at least ten export deliveries sent between November 2023 and March 2024 from Syensqo’s facility in Wrexham, UK, to an address in Israel corresponding to Elbit Systems’ fully owned subsidiary, Cyclone Ltd.
The Hermes 650 Spark is a digital UAV with artificial intelligence capabilities manufactured by Elbit Systems. In January 2025, The aircraft has been integrated into the Israeli military and is expected to get its own squadron. The Hermes 650 is capable of staying in the air for 24 hours, at a range of 300 km, and carrying a payload of 260 kg.
I have an edge 1050. I have just been notified that Apple are ceasing support for devices that work off intel rather than their new (since 2020) Silicon devices. They have previously used Rosetta to do an in-computer translation. What this means is that when Apple withdraw support, Garmin Express and Garmin Connect will no longer connect to Mac computers. Garmin have not developed software compatible with Silicon. Other major bike computer manufacturers have done so.
They had a problem with their internet service. I was without internet on my 3 devices. It took 5 calls to find out they wanted to charge me $99 to send someone out. They admitted the problem was on their end, so why should I be charged for a service call. They admitted the price of their service was going up as well. I switched to Xfinity and I’m locked in at $90 a month for5 years. Unlimited data and I also also get paramount + included in my plan. Service is great. I would not recommend Viasat. I was always paying for extra data which was expensive.
⭐ Garmin Forerunner Strap Review — Extremely Disappointed
I decided to change the look of my Garmin Forerunner, starting with a black strap and then ordering an orange one. I also tried a pastel green strap at £28 each.
Unfortunately, this has turned into a very frustrating and expensive experience.
Despite following Garmin’s instructions, I simply could not get the replacement straps to line up correctly with the watch. The instructions may look straightforward, but that’s where the simplicity ends. In reality, I found it incredibly difficult to correctly align the straps and pins, and in the process both new straps have been damaged.
I’ve also managed to lose two of the original black Garmin pins, which has added even more frustration and expense to what should have been a very simple strap change.
Garmin’s own guidance says the strap should align correctly with the holes on the device and that the watch pin should be properly secured. Garmin also makes clear that different strap systems, including QuickFit and Quick Release, are not interchangeable. So my question to Garmin is very simple:
Why did these straps not fit my Forerunner correctly, and why was I unable to line them up despite following the instructions?
I have now spent money on two £28 straps, wasted a considerable amount of time, damaged both straps and lost two original pins — all because I wanted to do something as simple as changing the colour of my watch strap.
The financial cost is frustrating, but honestly, the wasted time and sheer aggravation are what annoy me most.
I’m hoping Garmin actually responds to this review and explains what went wrong. At the moment, my experience has left me questioning whether I would ever purchase another Garmin product.
Has anyone else experienced problems fitting Garmin replacement straps to a Forerunner? I’d genuinely like to know whether this is an isolated problem or whether other Garmin customers have experienced the same issue.
Garmin, I’m giving you the opportunity to explain this.
My reviews are read by thousands of consumers, so hopefully this one gets your attention.
Garmin — why won’t the straps fit? And what are you going to do about the straps and pins that have now been damaged/lost as a result?
#Garmin #GarminForerunner #GarminWatch #GarminStrap #GarminUK #CustomerService #ProductReview
Products are extremely poor value and fail constantly
Avoid this company like the plague. Their products are of extremely poor value and fail constantly. It is astonishing they charge so much for them. They are most definitely not worth it and you will get limited help from customer support. I bought a Garmin DriveSmart 76 for £229.99 (a ridiculous amount). Within a few months I got the “acquiring satellites” error message (look it up as its well known). They weren’t able to fix it and sent me a “new” one. I don’t believe it was new. I think it was a refurbished one that had also had the error. A couple more months with this “brand new” product and the EXACT same error happened again! All within 9 months of purchase! To add salt to their wound, their initial “solution” was for me to buy a new one for £349 with 20% off! I asked would I get a refund for my original purchase. They said “no”!! They were asking me to pay nearly £600. Truly unbelievable. No wonder they have a poor reputation. I’ve now moved to a car mount and Waze as an alternative. If people are going to use Garmin products, then make it worth the price. I eventually had to fight for a refund which I was given in the end
No communication with customer about outage. Out of internet about a month and had to call several times to find out what was wrong and company kept collecting their $94.oo
I fly with vueling and I purchased plan full flight internet and work 12 minutes after stop I send email and say no if u use 200mb its fine don’t use this service anymore he charge me the money for nothing
Poor quality for various functions. GPS and pulse data, life durability for pulse bands etc. Poor feed back possibilities. There must be much stronger alternatives!
Subcontractors were used for installation for equipment. It was not done correctly. The second subcontractor (sent to fix the issue) said Viasat wouldn't authorize him to correct the wiring so it could be grounded correctly. (It would have had to be rewired). Service was so slow that I couldn't watch Netflix without interruptions. Viasat failed to cancel my service at the end of my billing cycle after it had been requested. Instead they "suspended" my service (for non-payment) after several days into the next billing cycle. Then they contacted me saying I owed money for that additional month since I had some service during that billing cycle. I told them I had cancelled the service and that was why the payment method had been removed. I reluctantly paid the extra month, so they would go away. Instead they reinstated the service (I didn't even live at the residence any longer) then tried to bill me for an extra month AGAIN before finally cancelling the service. I received a box requesting back the equipment (that I had purchased). I was told they didn't sell equipment that it was a "lifetime lease" (contrary to what is in my contract). I sent back the equipment since I knew I would never use them again with a letter stating the facts. They still fail to acknowledge their mistakes. They sent me to collections and are still trying to get an extra month of payment from me.
I honestly regret signing up for this service. The internet has been slow and unreliable, and the price is much higher than what was promised. I was overcharged on my first bill even though I'd only been a customer for two weeks. They also charged me for equipment that I was told would be free. When I reached out to customer support, they weren't helpful at all and didn't do anything to fix the problem. Overall, it was a really disappointing experience, and I wouldn't recommend this service if you're looking for reliable, reasonably priced internet.
The worst internet I have ever had. Called and tried to resolve issue several times. They charged a full month for 7 days of service. The internet does not work. Go with starlink even if viasat sounds cheaper I pay less through starlink and service is 100% better.
Viasat passeViasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this exp
Viasat passenger care couldn't provide me with a payment confirmation/invoice for the wifi I purchased on LOT flight, resulting in me not getting compensation from my employer for this expense.
They said they cannot find my purchase in the system, although I provided my email, flight info, transaction details and so on.
Very dissapointed
The internet only worked for about 3 weeks of the 2 months I had it. When I had issues they would take 2 weeks plus to send someone out to fix it. Then they had the audacity to charge me for the internet while it wasn't working and I was waiting for their tech.
I'm giving it two stars because we were able to get extremely slow internet most of the time. We live out in the country and didn't really have any other options until Starlink came along. That's what we just switched to. Streaming movies on Viasat was nearly impossible. Any kind of bad weather also knocked out our service until it passed.
One thing that really ticked me off at the very end, was they want you to climb up on top of your roof and remove a TRIA box located on the satellite dish, as well as return the modem and power cord equipment or face a $300 charge. They are more than happy to come out and set you up, but come time to end the deal and they want you to do it yourself. I'm disabled and can't get up on the roof. How wonderful right?! The billing cycle also made it so that I had to pay an extra month after I already had my new internet with Starlink. ($178)
So basically they get you for an extra $500 total if you don't return the equipment. They won't be in business much longer. Glad we're finally done with them, but they were a necessary evil to be able to have internet service.
I received the Garmin Cirqa Fitness Band on Monday and, by Wednesday, I was already looking to return it.
Unfortunately, my experience has been extremely disappointing. The device records my steps and stress levels, but it has failed to track either my sleep or my heart rate from day one. The sensor light on the underside of the band has not flashed once since I received it, which makes me question whether the sensor is functioning at all.
What has been even more frustrating is the lack of support from Garmin. When I contacted customer services, I was initially told that the issue was caused by using another watch alongside the fitness band. However, when I mentioned that I was about to purchase a new Garmin running watch, the representative immediately changed their explanation and stated that multiple Garmin devices can, in fact, be linked to the same account at the same time.
The contradictory advice left me with little confidence in either the product or the support provided. At present, the band is not delivering its core fitness-tracking functions, making it effectively pointless for my needs.
Based on my experience so far, I cannot recommend this product.
I expected more from the Garmin Edge 530, but it’s been a letdown. While it tracks well most of the time, the map navigation is confusing and often doesn’t show street names. Also, the buttons feel cheap and are difficult to press. Really thought it would be better for the price.
Garmin Fenix 8 Solar. Everything would be fine if I didn't have to mess around with the charging port, because either the charging cable is completely defective or the watch's charging port itself is. I tried cleaning the contacts from moisture and sweat, and I tried changing charging accessories (portable chargers). As for its battery life, when you are doing some activity, it lasts a day and a half—well, it doesn't even last until the third day with GPS turned on to track activities. Since I am going on a tent hike, this gadget is good for recording kilometers, but it discharges very quickly, and when it needs to be charged, it acts up, causing inconvenience and wasting time. For that price, I expected a higher-quality option without technical issues, one where I wouldn't have to struggle with the charging cable, which just wasted 3–4 hours of my time today—hours during which I could have walked 15–20 kilometers and been closer to my goals. So when your helper starts getting in the way and you don't have a replacement, halfway to your goal, you find yourself trapped in the stage of this damn charging cable.
Addendum: After I left this post, the watch turned off completely and wouldn't turn back on when trying to charge it.
Paying for slow Internet is a joke.. month to month after 2 year contract... Options are limited where we live for Internet..had viasat for over 5 years... Getting a tech out here was a wait and a half, still had to pay the bill for no Internet,long story short go elsewhere for Internet if you can... Cancel it at the end of the cycle just before they take payment cuz you will be paying for a month of Internet you won't use if you already have a new provider... $127 for a month of not being used... Awesome way to get that last penny off you... Goodbye viasat, the spotty service and constant outages won't be missed.
HR lied to me about work comp results in their attempt to get me to say it was a pre-existing condition. I had told then before I went to their doctor it was a pre-existing condition. I wasn't trying to claim work comp. She told me the doctor said I was clear to work and was fine. That's an absolute lie. He told me to see my specialist ASAP. I'm reporting to Division of Workforce Labor when I recover. My boss was wonderful. As with any company. Never trust HR. They always tell you they are their to help you, blah blah blah. Those people are their to mitigate costs for the company and that is all they do is deal with work comp and try and fight costs. I know this because I used to have 2 states and their entire workforce as Work Comp clients. I know exactly how they work. To Garmin I was a piece of trash in the warehouse because I decided I didn't want to travel all the time.
The saddest part was our orientation day where I had to answer a question for the benefits person who had been there 4 years and doesn't understand or know the difference between ESOP ESPP. They don't always hire the most qualified even though they have access to them. Definitely not a blue collar friendly company, but they expect quite a bit from them.
Customer support takes 3 months to respond. I don't know many comapnies that can go without bidding for 3 months and still stay in business. I can not unrecommend this software strongly enough. If I could give it a negitive star value I would.
Very disappointed with Garmin Belux's after-sales service. My Fenix 7 Sapphire Solar developed several issues, most notably random reboots that reset all my settings and the inability to reconnect the watch to Garmin Connect. Despite several detailed exchanges, the support team insisted on treating the issue as nothing more than a faulty button, without ever properly investigating the software-related problems or examining the watch itself. The only solution offered was to purchase another watch (either a refurbished model or a new one at a discount). Even my request to have the case escalated to a supervisor resulted in no meaningful review of my situation. I expected a premium brand like Garmin to provide a proper diagnosis and make a genuine effort to resolve the issue, rather than simply offering a commercial replacement.
If Garmin is willing to seriously review my case, I will gladly update this review.
Worst internet that we’ve had for along time and it took the man forever to install it so nothing fast about that at all and the speed is awful this is not a fast high speed internet service at all and they said we’d get a 300 dollar gift card after our first payment that was a lie and anytime it clouds up we can’t use our internet and you can’t even play call of duty or anything because the internet is so slow.
I purchased a Garmin watch expecting reliable fitness tracking and good customer support if something went wrong. Unfortunately, my experience has been the opposite.
My watch previously recorded treadmill runs within an acceptable margin of error, but it suddenly began under-recording distance by around 50% under the same conditions. This wasn't a case of expecting perfect accuracy, it was a significant deterioration in performance from how the watch had been working previously.
I contacted Garmin support and provided multiple examples showing the issue, including activities where the watch recorded only around half of the actual treadmill distance. Despite this, I repeatedly received generic responses about treadmill calibration, arm swing and GPS calibration, none of which addressed the fact that the watch had suddenly become much less accurate.
One support agent acknowledged that the change in behaviour was unusual and said they would look into a potential resolution. However, the next response simply linked me back to the same help articles and offered me a 20% discount on an additional heart rate monitor costing over £100.
Being told to spend more money to work around what appears to be a fault with a watch that previously worked correctly is not an acceptable solution.
What has disappointed me most is the customer service. Rather than investigating why the watch's performance changed so dramatically, Garmin has repeatedly relied on scripted responses while ignoring the evidence I provided.
I expected far better support from a premium brand. Until Garmin properly investigates the issue and honours its warranty obligations, I cannot recommend either the product or the customer service.
Trimble's auto-renewal process feels designed to prioritise contracts over customers. We missed a cancellation deadline by just a few days after renewal notices were filtered into a junk folder and notified Trimble before the licences actually renewed. Despite the software not being used and our request for a reasonable compromise, no flexibility whatsoever was shown.
Instead of working towards a fair resolution, Trimble simply quoted their terms and conditions and threatened debt collection for non-payment. We ultimately paid the invoice, but the experience left a very poor impression of their customer service and business practices. Based on the exceptionally poor service we have experienced, we would certainly not recommend Trimble to any future prospective customers.
Bought a vivoactive 6 26 days ago I had a swimmer over take me in the pool cause of me to collide with the wall a very minor collision may I add. It in turn has chipped the glass and cause water to ingress into the watch rendering the watch useless. Gorilla glass brakes from a stubbed finger essentially. Went into the Southampton store and was told your on your own, or you can pay half the value of the watch for a new one, to be sent out once we receive your old one or full price with half a deposit to be sent back once they receive my old one. This is completely unacceptable with it being 26 days old I take very good care of my belongings. I bought this watch to track training sessions for triathlons the I compete in for charity there has been absolutely no humility towards my situation. Strongly do not recommend Garmin products.
I'm new to my area and was having a hard time finding Internet. I came across this company. No contact, so that was a plus. The fees weren't making sense I was told over the phone when I set it up $60 would be taken but then refunded, for what I have no idea. Turns out you also need a dish installed so that's in my yard now too. My son games so I needed decent Internet and I only for 3 days and my son was already ready complaining it was too slow and I couldn't even stream a movie in my living room. So I called to cancel, I figured how much could they possibly charge for 4 days now. Custom service told me , no you have to keep a month and pay your first bill of $103. So now I'm stuck with 2 Internet providers currently and 2 bill's too go with them. Absolutely ridiculous, you shouldn't have a full bill when your telling them their service is garbage. I'm outraged. Save your time and money
Absolutely shocking customer service! I ordered a watch on the 20th and was expecting to get my order shipped in 1-3days, as stated on their website. I contacted support to ask for an update and they nonchalantly told me that it will be sometime in July because the product is not in stock and a date is unknown. This was never disclosed when I made the purchase or was I sent a follow up email to make me aware of this. They thought it was normal for a customer to wait 2-3weeks and hope that they'll get their order...coming from an established company this is unacceptable.
Ordered watch for son's birthday with 24 hour delivery on 22nd June. Still not arrived on 26th. UPS saying now Monday 29th when we are away on holiday.
Contacted Garmin they wont cancel and refund. Have to go find wherever UPS dump it and send it back. Lots of hassle for me caused by Garmin and their crap courier UPS
Two failed Venu 3 devices in months, Garmin has zero customer retention.
After 5 years of flawless reliability with a Venu 2, I trusted Garmin enough to pay for an upgrade to the Venu 3. It has been a total disaster. Within months, I have been plagued by two consecutive, fundamentally unstable Venu 3 devices suffering from identical, critical faults including completely dead screens, false emergency assistance alerts that caused massive distress to my family, and total Bluetooth pairing loops.
When I reached out to customer support (Case Ref: 31661252K1), the first agent and the subsequent escalation representative provided nothing but scripted excuses that "technology is not perfect." Garmin flatly refused to offer a goodwill upgrade to a stable model to remedy their own sequential hardware failures, proving they view loyal, long-term customers as nothing more than numbers on a spreadsheet.
I have officially exercised my legal right to reject the goods under the UK Consumer Rights Act 2015 and demanded a full cash refund. I will be taking my business permanently to a competitor that actually understands customer retention and basic product reliability. Avoid the Venu 3 & Garmin.
I needed to replace a defective dashcam under warranty. Garmin was First Class from start to finish, easy 800 number to reach a tech support engineer who is quite qualified, no need to stay on hold foreverm or ask for escalation. Since I live in the KC area where Garmin is based, they even allowed me to drive to their service center and replace the defective dashcam. Friendly and Knowledgable.
With the purchase of my Garmin navigator I paid for lifelong card updates. They did not inform me about the small print that states that if they are too lazy to make the maps, it stops. So not only is this navigator the worst i have ever seen, Garmin has small print that states they can stop this at any time. Additionally their customer service does not care at all, they are even so slow that I received the “what do you think of our service” questionnaire before they replied.
Summary: Garmin never again!
1 Star - Premium product, poor durability, poor after-sales support
Garmin Venu 3 registered February 2024. At 28 months old the screen has completely failed —
blank, unresponsive — while the watch itself still functions (activity data syncing fine to my
phone).
Contacted Garmin support. Out of warranty by 4 months, so the only option offered was a
repair/replacement at £141.73. For a £500 watch that's nearly 30% of the purchase price for
what appears to be a known display failure issue. To add insult to injury, the replacement
they're sending is a re-certified (refurbished) unit — not a new one.
To make matters worse, the original silicone band caused a skin reaction — rash and itching —
so I had to purchase an aftermarket strap at my own expense. No acknowledgement from Garmin
that this is a known issue with their bands.
No goodwill gesture offered, no acknowledgement that a premium product failing at 28 months is
not acceptable. Just a repair quote and a refurbished replacement.
I've been a Garmin customer for years. This experience has made me seriously question whether I'll buy Garmin again.
Update, a reboot after plugging into laptop brought it back to life .. not sure why support didn't advise that before asking for money for an unnecessary replacement!
Warning – known manufacturer defect, no fair solution!
In December 2022, I bought a Garmin Forerunner 955 for €549. Since early 2026, the watch freezes 10–15 times a day and is completely unusable. Factory reset, reinstallation, unpairing – done everything multiple times. Nothing helps.
The proof that this is not user error: when I take the watch off, it runs stable for days without a single crash. The moment I wear it, it crashes immediately. Garmin is internally aware of this issue – firmware update 27.09 has destroyed the sensor bus on multiple Forerunner models.
Garmin support confirmed the defect in writing via live chat. Their "goodwill offer": 25% discount on a new device. In concrete terms, I was expected to pay €412 for a Forerunner 965 – which is affected by the exact same firmware bug 27.09! Garmin is essentially selling me the same broken problem all over again – for an extra €412.
After 3.5 years and €549 purchase price, this is outrageous. No replacement, no refund, no real acknowledgement – just another sales pitch.
My advice: Do not buy here. Anyone who relies on dependable technology should think very carefully about whether Garmin is the right company for them.
I bought a Garmin Descent Mk1 5 years ago and it died... for a high end 'luxury' watch the expectation was longer!!!
Garmin said it cannot be repaired and offered 30% trade in, which I believe was very poor for a £900 watch for 5 years. I asked for more and got nothing - surprise.
I rarely leave reviews, but had to write this one so other people are aware what they'll be up against with Garmin. Decent products until they go wrong, but absolutely horrific customer service once they break.
Just got off a chat with Aaron, my 4th call to them in as many weeks as they seem to have lost my watch somewhere for the second time now (the first time was when it arrived to them by registered post), and don't seem overly concerned about this, blaming UPS when it clearly hasn't left their service centre. Aaron couldn't have been more robotic, unfriendly and unhelpful, completely refusing to do anything constructive to resolve the issue, or to pass me to a supervisor when I asked. Garmin are aware of the problem for the last 2 weeks, and have promised to resolve the issue on 3 occasions now, but failed to actually do anything, leaving me with no watch for a running trip I'm leaving for in 3 days.
Really, really poor by them, and would make me want to never buy a Garmin product again. The measure of a company is how they act when something goes wrong, and especially when it's their fault. They failed miserably here, and were miserable about it, really disgraceful customer 'service'. If I could give them negative stars I would, what terrible, terrible customer service. Buy with caution!
The product is OK though outdated and unreasonably expensive. There are cheaper more robust options out there. Good Support team, knowledgeable and friendly. I can't give more than one star as Trimble Account Executives are absolutely useless. Dealing with them is a waste of time. They have no people skills and things that they say make no sense which make me question their cognitive ability. Is Trimble pricing this high because they keep Account Executive on payroll?? Too bad for Trimble and their customers.
We got the best plan available that was supposed to work "for all of our needs". We can't even watch one movie without it buffering every 5 minutes. I told them my daughter works remotely and they said it would be perfect. NOPE! Not at all. I did every trouble shooting suggestion and nothing changed. It's been 2 weeks and I called to cancel it. Still have to pay a full month and then I am responsible for climbing on the roof to disconnect the satellite to return it. Worst customer service ever!! Do not waste your time or money. Btw, Starlink works great here.
It's a cutting edge technology business leading the way in hydrogen fuel cell technology, it's design, development, and utilisation into other technologies.
Terrible customer service, rude, arrogant and mean. They think they are the experts on military and commercial parts and they have no clue how the industry works. Will nt be using them as a supplier on any tooling designs going forward. The way you treat your customers matters.
Customer service is so bad I created a Trustpilot account to help others and get the attention of senior leadership.
- lost my old in reach device, and wanted to replace it on my account.
- tried to do it online. Called customer support and told "everything has to be done on the app and online, and that they can make no changes"
- When I asked what changes they could make or support me with other than directing me to the app. The rep started lecturing me about why he had to speak to my wife and couldn't talk to me even though it is my credit card.
As soon as I swith to satellite services on my cell phone I can't wait to get rid of Garmin. When cell phone satellite cell phone services make Garmin and their customer support more obsolete, the world will be a better place. If you are an executive that wants to win over a costumer or make things right I am happy to help your organization do better.
I recently experienced a problem with my watch. I called, sent a video, I had a new watch the next day. Garmin has the best customer service of any company I have ever dealt with. Great products too, have had a few gps's back in the day and have had a couple watches too.
I tried to update maps on my Driveluxe 50 using Garmin Express. However, I get the message: "We're unable to add this device because our servers are unavailable at this time." Garmin cannot advise me when the servers WILL be available as "We regret that we cannot respond directly to you."
The Garmin support page asked for my device's serial number however the response I got was: "We don't recognize that product. Try entering the product name or serial number again and selecting a product from the list. Learn more " I tried the "Unit ID" which again wasn't recognised.
Will not be buying any Garmin product again based on my experience of the poor support they give to customers.
I bought a new Garmin Rear Vue 820 radar rearview tail light for my bicycle. Since I bought it new, here is a list of problems I have had with it: it does not charge unless I reboot it every time. Radar will not work after the latest software update. Will not link with Garmin 840 Head unit, every time I go for a ride -IT DOES NOT WORK—every single time. Either will not link, will not detect cars, and will not turn on. And I have 3 other Varia lights—the last one. Wahoo, here I come.
Deleted the wrong account gone in 1 second.
I accidentally deleted 26 years or more of garmin sport and fitness data.
They do not have a grace period for user generated account deletion. They do if they disable your accout. It's 30 days.
I logged onto my garmin account in one Google Tab, in another I saw I could delete an account that I had accidentally set up. So I logged onto that account - clicked on the user icon to ensure it was that account - then clicked delete. It did say it was irreversable.
Well it deleted the account logged on in the other tab. 26 years of running, rowing and health metrics gone in an instant.
Within minutes I got through to user support they couldsnt stop it.
Garmin please set up a grace period to cover for this type of mistake!
THIS IS ABOUT GARMIN SWITZERLAND.
GARMIN SWITZERLAND IS THE COMPANY THAT HAS ZERO QUALITY CUSTOMER SUPPORT.
WORST CUSTOMER SERVICE EVER. THEY MUST A BILLION CHF/EUR/US COMPANY BUT SO S*T.
I WANTED TO PURCHASE MULTIPLE WATCHES FOR FRIENDS AND FAMILY.
IF THEIR WATCHES ARE AS BAD AS THEIR PEOPLE IT'S GOING TO BE HELL.
Beware of this company. Absolutely hideous service. Slower than promised speeds (6 instead of 35), high rates and predatory, customer-abusive billing practice. There should be a law against companies treating consumers this way. DO. YOUR. RESEARCH!!!!! Read the reviews - people are telling the truth.
Received a Vivomove Trend which arrived with a visible dust speck under the glass in the middle of the dial. I raised it immediately with customer service and they said they would replace it with a re-certified version. When I refused that offer they said they can offer you an upgrade to a newer model (which will be a brand-new device) with up to 20% off the recommended retail price (RRP) but as it was outside the 30 day return window I couldn’t have a refund. When I challenged it confirming it was only 5 days since the watch was purchased they said I was confused and would be receiving a brand new watch but to send my existing watch without the charging cable which implies the new one I was receiving wasn’t going to have one so I wouldn’t be able to confirm whether it was brand new or recertified watch. Given the issue is cosmetic I have decided to keep my original watch as I know the fault on this but this is very poor customer service and I won’t be buying any more Garmin products.
I spent $3000 on a 126 Echomap for my boat. I'm not rich. This was big for me. When I first did this the device started to register false touches at the top of the screen. Garmin told me to update the software and I did just that. It kept malfunctioning. I was able to beat on the screen with my palm to slow the false touches and have a halfway usable device. The other day this happened with my unit and the screen cracked when I beat on it with my palm. Yeah, dumb me, but I did that because garmin sold a faulty product in the first place. I contacted Garmin support and they want $800 for a refurbished unit. Once I get this specific device fixed I'm going to go with Humminbird. Itll be hard to rewire all three boats and put in all my coordinates again, but it will be better to have a device that won't jump into another screen when I'm navigating at night by my old tracks and trust in my machine.
Have no issue with their products previously received, however this review is based on their poor customer service.
Item shows as in stock and dispatch in 2-3 working days. Ordered 6 days ago and still not dispatched. When contacted I first get told it’s being investigated internally and will be dispatched asap.
Then get told two days later it will be dispatched in the next couple of days.
No reason given for the delay.
Will be cancelling my order due to shoddy customer service.
Viasat satellite internet service has way too much lag. With Viasat internet its impossible to stream a show and check your email at the same time. Streaming and checking your internet shouldn't result in 600ms+ latency, which is why we switched to Starlink and now we are at 35ms latency. This was a literal night and day difference in speed. I don't want to even discuss how difficult Viasat made setup or canceling services.
I had a parcel locked in the BlueBox by the courier, not knowing the collection code. The building manager, Karam of Park One, Richmond, spent lots of time patiently helped me to resolve the problem. I truly appreciate her patience and effort.
On April 19th, I ordered a Garmin watch costing over $800 that was supposedly delivered about a week later. I never received the package, so I opened a support ticket with Garmin on April 24th.
From that point forward, the customer service experience was extremely disappointing. Garmin would only respond after I followed up multiple times, and communication often took several emails or phone calls just to receive a basic update. I called Garmin support three separate times and was repeatedly told the investigation was still ongoing, but I was rarely provided proactive updates unless I personally reached out first. The last guy I talked to literally told me he gets these calls often, wishes he could help more, and "he would be mad to if this was happening to him"... Wow, so helpful!
After more than three weeks, Garmin finally informed me that UPS had apparently attempted to contact me during the investigation. Garmin never communicated this to me beforehand, and like many people today dealing with constant spam calls, I do not answer random unknown numbers.
Without meaningful communication throughout the process, Garmin ultimately denied reimbursement for the watch that I never received.
What makes this experience even more frustrating is that after waiting over two weeks without a resolution, I went out and purchased another Garmin watch from a store because I still needed one. I honestly was not very impressed with the product itself, and after this customer service experience, I am thankful I am still within the return window because I will be returning it.
For a company selling premium products at premium prices, I expected significantly better customer support, communication, and accountability. Based on this experience, I will be switching to COROS moving forward- And I would suggest you do the same!
Totally explains why Garmin is rated 1.8 stars on Consumer Affairs website & 1.5 stars on Trust Pilot. Horrible experience, horrible product, horrible customer service. STAY AWAY!
I have over 20 software systems in our business and BY VERY FAR Trimble is the most awful of all software to use. I could not possibly think less of the useless development team that have put together this application. It is a maze of connections and how to guides that offer no actual help. It is an absolute nightmare. In this day - there is no excuse whatsover for such a poorly designed user experience.
I paid $30k for equipment that I can no longer use because Trimble has decided that I have to subscribe to their software at $7k a year. Don’t waste your time on purchasing equipment that you can’t use.
Dan's Delivery Service recently began working with Toray Composites in Tacoma, and the experience has been outstanding. From an onboarding perspective, their team is extremely professional and their communication is excellent. Our drivers specifically noted how smooth the dock experience was and that the product was ready exactly when promised. We’re grateful for the partnership and highly recommend them!
Beware before buying an Etrex 32. Mine works ok when I walk briskly (say 3mph), but when I walk slowly and stop regularly to take photographs, as I like to do, it comes up with ridiculously inaccurate figures (12 miles for a walk of no more than 4 miles, most of the time is recorded as stopped time, average moving speed given as over 30 mph!!!). I reported this to Garmin. They sent a replacement but that was exactly the same, so there is clearly a fault on this model. I was also unhappy that Garmin wouldn't refund because I waited more than 30 days to request this. Given the unacceptably poor quality of their product I think they could have been more flexible.
Their website is absolutely garbage. A company that is trying to sell you something yet makes it almost impossible to login and find what you need to buy. Worst website I have ever seen.
I bought a Tread Overland XL for 1500 euro. It made 3 years and failed, freezing screen. No warranty offered, no repair available.
Their offer was 25% discount on a new unit!
Would I buy another Garmin? NEVER
Enshitification at it's best.
They are on the road to failure
Worst service! Very slow, takes days of repeating the issue and many E-mails back and forth.
Lost tons of time and therefore deadlines with clients. When I finally through another platform solved the issue, and let them know, even so about the amount of time and deadlines (and therefor also income) i have lost there was no more response. Respectless
I made. A purchase from Simply Sours. It was a buy 1 get 2 free for trying it.site said free refunds in 30 days if you wanted to cancel. It cost $39.99. It took close to 3 week for the shipment to arrive. Soon after i got an e mail saying my 2nd order was being prepared to ship and they charged my card $239.99. I tried to call them, no phone # available. No email way to contact them. I finally went through their site and told them i did not place a second order and wanted a refund for my $239.99. They responded they were not accepting return’s at this time. I called my bank and canceled my card to stop them from any further charges. I’ve contacted them at least 6 times trying get my money refunded. I told them i wanted the refund in the form of a check since i had to cancel my card. I’ve been fighting this since early March. Today is April 21st and i still don’t have my $239.99 back that i didn’t authorize.
Worked as an electronics assembler in the automotive area. The work is easy enough but the managers for some insane reason moved the 1st break to the very beginning of the shift, which effectively took away one of our breaks.
It was disheartening to see more people leave in the months that followed, and made the job even more miserable for everyone who stayed. Good job guys.
The internet is a joke out here period. When the wind blows or it rains or just simply a cloudy day you’re not going to watch TV here. Trying to stay connected is nearly impossible!!
I am to my detriment a loyal Garmin customer, and to be fair they were in the past quite helpful, however, in recent years they will do anything other than either admit there is a fault or help you as a customer out, I purchased a pair of Power Pedals at a cost of £990 they failed to calibrate, Garmin replaced them within the warranty period, but the second pair also failed to calibrate, but after the warranty period, they were only used for 5K miles, I reached out to Garmin for help, their solution is "trade in trade up", where I send in my faulty £990 Pedals and receive a 30% discount on a new pair, negating the fact that the pedal bodies I'll be returning are worth more than the discount, this fact seemed to be lost on Customer Service, that was the end of the conversation, no more help was forthcoming.
I purchased a Garmin epix Gen 2 in January 2022 for close to €1,000. After approximately four years of normal daily use — no drops, no physical damage, used as intended — the OLED display developed severe and permanent burn-in: dark patches, ghosting of interface elements, and persistent image retention that makes essential information (time, health metrics, navigation menus) difficult to read under normal conditions.
I contacted Garmin Iberia's after-sales service and was told the device is out of its legal warranty period. Their solution: pay €353.06 upfront as a blanket authorisation for either repair or replacement — with no prior diagnosis, no itemised quote, no right to approve the specific outcome before payment, and no guarantee that the unit would not simply be swapped for a refurbished device.
I formally escalated the complaint through CICAP, the Portuguese Consumer Arbitration Tribunal. Throughout the mediation process, Garmin's position was consistent: the device is out of warranty, the defect is not proven to be of manufacturing origin, and €353.06 is the applicable fee. At no point did the company offer a goodwill gesture, a partial contribution, or any acknowledgment that a premium device failing in this way within four years falls short of reasonable consumer expectations.
A few things worth knowing before purchasing:
First, OLED/AMOLED burn-in is a well-documented issue across the epix Gen 2 and Fenix 7 lines. A search of Garmin's own community forums returns numerous reports of identical symptoms on devices of similar age. Garmin's internal response to the mediation stated that their quality data does not support a manufacturing defect — but this assessment is made remotely, without physical inspection, and based on a photograph.
Second, Garmin's argument that a defect occurring after four years cannot be of manufacturing origin is technically and logically flawed. OLED burn-in by definition develops progressively from latent material weaknesses present at the time of manufacture. The timing of visible manifestation does not determine the origin of the defect.
Third, the repair model Garmin offers outside the warranty period effectively means that maintaining basic screen functionality on a premium device costs €353 every few years. For a product sold at this price point with this positioning, that is not an acceptable support structure.
I am not writing this out of frustration. I am writing it because the information I was missing when I bought this watch — about the OLED degradation risk, about Garmin's out-of-warranty repair costs, and about the company's approach to premium product longevity — would have been directly relevant to my purchasing decision. It may be relevant to yours.
Device: Garmin epix Gen 2
Purchased: January 2022 | Issue reported: February 2026
Repair quote: €353.06 | Outcome: unresolved
I have purchased the Garmin Fenix 5, 6X, 7X, and the Enduro 3. I have had an issue with my 6X and a heart rate strap and Garmin was quick to either replace, or work through the repair. They even have a program where they will send you a replacement immediately before they receive your device so that you don’t miss training analytics.
Their prices are high, but their products and services are solid.
Garmin UK does not have a facilty to be able to rate their watches so I will use this one.
Garmin watches are only warranted for a max of 2 years so when you are spending £3-400 on a Garmin watch please be aware that they may only last this long.
Whilst they dont intend that they decline in capability as time passes, they are aware that this happens at times.
BEWARE. Lifetime map updates included in your purchase don't mean for the life of the unit.
I've owned probably a dozen Garmin devices over the last 30 years. I've always been pretty satisfied with their products. I still own a NUVI 2460. It came with a premium price, but included lifetime map updates. I've been trying for 2 days to update and it just freezes up. I called customer support and they told me that although they provide an update for this unit, I can't expect it to work because of the units old hardware....
Wait... What??? So you're telling me that your Engineers create an update for a unit that they know the update will not support???
Would you like to buy this unit back if you aren't going to produce updates that are compatible with the unit?
I paid the higher premium so that I could get lifetime updates. The unit still works perfectly. It is just that your update is not compatible with the unit that you created the update for.
Make that make sense.
I purchased a Garmin Forerunner Music smartwatch in October 2025. The device worked normally for a few months, but then started having recurring Bluetooth connection issues, including not being detected or constantly disconnecting.
I performed all recommended troubleshooting steps, including factory reset, clearing Bluetooth data, and re-pairing, without any permanent solution.
The device was sent to an authorized service center and returned apparently working. However, only a few days later, the same issue occurred again.
This clearly indicates a recurring defect that was not properly resolved.
I am very disappointed with the product reliability and the lack of a definitive solution. I am requesting a replacement or proper resolution.
BID2WHIM - I'm trapped in a glass cage of emotion (and inability to get bids out)
BID2WIN? More like "BID2WHIM," am I right? (I gotta find something to laugh about here).
They bury (assuming it exists at all) some critical settings. Their customer support possibly exists, but I have not been able to confirm that. Neither phone calls or emails get answered. The help menu stops at the obvious and the hyperlinks in the help menu are non-functional.
I'm curious how much my company is paying Trimble for the opportunity for them to keeping us from winning business. I'd literally be better off with paper and crayons.
I am stuck with bids due and no way to export them to a place that I can then access
Today we call to have them sent the box or have someone come you to the house and get the internet.The lady that I talk to keep telling that I have to wait until next mouth before that would happen.They don't have good customer sever at all.Where we live we need to watch every thing on line and by the tenth of the mouth we are out.We would have to by more time for the internet
Company selling components for Russian drone
Would not recommend cause it s like funding your future despair
An please don't tell us you don't know because an increase in purchase order should ring a bell and should create some worries to your compliance
Ashamed to know that neutral swiss is filled with soulless people without morale
I’ve had the FR 645 and 265.
I live with insomnia, so I sleep very little.
But the watches have always said that I fall asleep quickly and stay asleep most of the night.
If they can’t even track that you’re awake - why should you trust anything they say about REM or deep sleep?
I’ve literally been up at night to take a shit while asleep apparently. Or reading that the library in daytime.
The UX is horrible. I dread every single time i need to find a setting. I make my own HR zones and i have to Google where they are each time to find it.
The web platform is so ugly that i hate to use it. And it could easily be fixed. They just dont.
And the Garmin Scale.. Most expensive scale ive had. At the same time among the worst too. Just waking it up is a hassle.
Oh, and they have subscriptions now too. So expensive hardware, and locked out of features <3
Pure crime organisation. .They are scamming children by changing their nick name to "temp-938958589", and then asking for 6 dollars to change it back... My children paid out 100 baks for that totaly only in nick name changing... When i asc sony support there no existing support, they just ripping of children for money...
I paid around 400€ for a Garmin dog collar, expecting it to work for years. Instead, after only about two years, the product became effectively unusable because the Garmin Canine app is no longer available to download.
That is completely unacceptable for a product at this price point. When a device depends on an app to function, removing that app without providing a proper replacement or long-term support makes the hardware worthless.
Vivosmart 5 is one of the worst Fitbit/smartwatches I've used (x2).
I bought a Vivosmart 5 because my wife has a Garmin watch and says it's great. I get my smart5 and it works great for 1 day. Then it constantly resets itself, trying to connect to the Wi-Fi. I go through all the troubleshooting, and it just won't work. The battery dies in like 6 hours because it's trying to connect to WIFI the whole time.
So I contacted support, and they offered to swap out the watch for me and gave me 2 options. I can send my old one, and then they'll send me a new one free. Or pay $50 more than I originally did to get them to send one out immediately and send me a shipping UPC so I can send my original back. They said they would reimburse me as soon as my original one got to them. I'm impulsive, so I opted to get paid and get one right away.
New vivosmart5 showed up, and right out of the box, it feels like it was refurbished. The first day of the first smart5, it auto-detected when I woke up. This one, I have to manually tell it when I wake up by tapping the screen. It's not a big deal. But after about a month of that, the touchscreen stopped working. It seems when plugging it in to recharge, toggling something, and every odd time, the touch screen stopped working. Resetting only worked 1 out of 10 times. Now, about 2 weeks later, the thing keeps shutting off. When I plug it in, it says it's fully charged. touch screen doesn't work, and it's been like 6 weeks, and Garmin still hasn't reimbursed me for the original I mailed back...
At this point, both of them were buggy and unusable. And that they still haven't paid me back for the first one, I'm chalking it up to a loss of over $500.
A failed button = buy a whole new watch. Seriously, Garmin?
After less than three years of using my Garmin Fénix 7X Sapphire Solar, the Back/Lap button stopped working. The issue is caused by a tiny component – a simple micro‑switch worth only a few cents. On a premium device costing over €800 / $800, I expected this to be repairable.
Instead, Garmin informed me that they do not perform any repairs at all, do not sell spare parts, and that the only option is to replace the entire watch with a Fenix 8 for an additional 20,625 CZK (~€830). In other words: a minor fault on a cheap component = buy a whole new watch.
Garmin claims the reason repairs are impossible is to “maintain water resistance.” That explanation does not hold up. Local watchmakers routinely perform pressure tests, and many independent technicians have successfully replaced the faulty microswitch on these watches. So the repair is technically possible — Garmin simply chooses not to offer it.
What makes this worse is that many other Fénix and Epix users have reported similar button failures. This appears to be a recurring weakness, yet Garmin’s response is always the same: no repair, no parts, buy a new watch.
For a company that advertises “premium durability” and “built to last,” this policy is extremely disappointing. A high‑end sports watch should not become disposable after a few years because the manufacturer refuses to support basic repairs.
After this experience, I will not purchase another Garmin product again. A brand that sells expensive devices but treats them as throwaway items once the warranty expires is not a brand I can trust anymore.
Miroslav V.
Purchased Trimble Trade Service to interact with estimating software
Purchased Trimble Trade Service to interact with our estimating software. I need tech support to finalize the interaction. Waiting well over a month for two tech support requests and nothing but crickets. Had a great experience with their sales department. Seems Trimble is great until they get your money, then you are no longer relevant.
UPDATE: Sent an email to Sales expressing my dissatisfaction and they must have goosed tech support as they did respond the afternoon I sent the email to Sales. It took less than 5 minutes for tech support to solve my issue.
I am satisfied with the service. There is one thing I feel strongly about. You should not have to pay additional fees to change due date of monthly payments. I requested due date change several months ago and was surprised that the change would cost $30.00. I have never had any requests from other creditors for changing payment date.
Absolutely terrible. 130$ a month for wifi that barely runs YouTube and Netflix. It took 19 hours to download a 40gb game. If you want reliable wifi DONT USE VIASAT
Poor after-sales support and zero respect for the law.
Garmin (Europe) Ltd – 1 star
Bought a refurbished Vivoactive 3 from Garmin in Dec 2022. Worked fine for over 3 years until a Garmin-prompted sync/firmware update on 29 Jan 2026 instantly killed the touchscreen. No damage, no misuse.
Garmin admitted the fault happened after their update but refused any statutory remedy under the Consumer Rights Act. Repeatedly offered only a paid trade-up. Ignored my detailed CRA arguments, Letter Before Action, and final notice.
Forced to file small claim via MCOL. Company policy seems to be deny everything and hope people give up.
Avoid Garmin if you value statutory consumer rights. Poor after-sales support and zero respect for the law.
Bought my 12 year old daughter the VivoFit3 (recommend age 4+) at Christmas so she could use the Garmin Junior App. After months of happily using the app, tonight my daughter was logged out and we were forced to pay a £1 parent authorisation fee so she could log in … only to then do it and she not be allowed to log in as a parent controlled account! Absolutely ridiculous that the app was made for kids to use, parents are forced to pay a fee and then the kids can’t use the app anyway!
What they say and what they do are so far apart its not funny.
Never trust a word they say. They are liars and are scammers.
I would never buy a garmin again
⚠️⚠️This company has the worst customer service and the tech is support is absolutely horrible to practicly nonexistent. It takes a long time for them to respond. I am currently locked out and can not log in. They suggested I reach out to Google for this issue!! They are trying to divert the responsibility, ultimately making the solution more difficult than it needs to be. Sending me other places when they could fix the issue. It's your product, help out with your product that is not working!! I just want to access my W-2 so I can do my taxes! They have wasted a lot of my time unnecessarily.
Fantastic company 10/10 have been using them as a vendor for years they are top notch, recently hired as a subcontractor and have nothing but great things to say about them.
Hartzell Propeller is a class act. The product of different design aircraft blades, electrical booting device system is also class of its own. Prop exchange is fornommical. It's a class of It's own.
Customer service is absolutely shocking. Lost my watch abroad and I have asked them if they can put a block on it or something atleast to stop someone else accessing it if its found. Got told they cannot track or block it and that I should report it to the police, I’m in a small town in Vietnam that doesn’t have a local police station and doubt they would be able to do much about it if there was one, I told them this and got a reply of “good luck I hope you find it” seriously… for a big company I thought they would be able to offer much more support than that. Also got told if someone factory resets the garmin watch they can then just use it and Garmin Support cannot do anything about it - £350 fairly new watch down the drain!!! Will be getting the apple smart watch next as they have tracking support and you can manage it as lost on the app.
Ive tried ordering, two different cards, paypal. Ive even created a new account with my wife's credentials - Nada. Zip. No. An error occurred at checkout.
It just doesn't work. Sadly the dashcam mini 3 is cheapest on their website so I can't even revert to amazon. I spent 30mins on the phone to Garmin and Ive given up.
they sell LIDAR. The UPS truck stops here in the morning between 9:30 am and 10 am. You probably can't buy LIDARs in person here, you'll need to order them on the internet.
5 year Viasat customer. In the beginning reception service was okay (i.e. passable) and customer service was fair. Over time, the reception became awful and customer service terrible. DO NOT USE Viasat.
DIRECTED AT GARMIN.CO.UK
DO NOT use Garmin or buy the Fenix 7. My original watch failed due to buttons not working after 2.5 years. A recertified replacement at £250 was offered and I purchased, within 10 months this same issue on the new watch watch happened again. They now want another £220 to replace with another recertified watch.
When I challenged UK customer support they didn't see the issue - over £400 with 10months for a product that just keeps on failing .
An absolute scam, a con and no desire to look after a loyal customer using Garmin products for over 12 years. NO MORE GARMIN
Truly incredible customer support, combined with a great product and fantastic documentation. I must say that our VN100s were sponsored, but nothing is pushing me to do this review beyond my wonderful experience with this company.
Purchased Fenix 7s in 2024 …shame only limited 1 year warranty- seems they expect problems had some problems with the stats not being collected …determined that it was a hardware issue rather than fix the hardware problem now being palmed off with a refurbished watch…seeing bad reviews for refurbished watches …battery life poor and visible damage …time to look at alternatives I think as Garmin no longer viable in my view
Garmin firmware update caused device failure — and they refused a lawful remedy
I’ve been a Garmin customer for years, but my recent experience has shown a worrying pattern in how the company handles faults caused by its own software.
My Vivoactive 3 was working perfectly until the morning after a Garmin‑prompted sync. Immediately after the sync completed, the touchscreen became unresponsive. The display still worked, and there was no physical damage — a failure pattern consistent with a software or firmware issue.
I reported the problem to Garmin the same morning. Despite explaining that the failure occurred immediately after Garmin‑supplied digital content was transferred, the only responses I received were scripted warranty messages and trade‑up offers requiring me to pay for a replacement. At no point did Garmin dispute the timeline, the lack of damage, or the fact that the malfunction followed their update.
This is where the issue becomes more serious. Under UK consumer law, when a trader’s digital content causes a device to malfunction, the trader is responsible for providing a remedy — regardless of the device’s age or warranty status. Garmin repeatedly ignored this and continued to rely solely on the device being “out of warranty,” which is not a valid defence in this situation.
I have now issued a formal Letter Before Action because Garmin refused to offer any statutory remedy, despite being given every opportunity to resolve the matter amicably.
Consumers should be aware that Garmin’s current strategy appears to be:
• treat software‑induced failures as “out of warranty”
• avoid addressing the Consumer Rights Act
• offer only paid trade‑ups
• ignore the statutory obligations relating to digital content
This is disappointing from a company that markets itself on reliability and long‑term durability.
I hope Garmin reviews its approach, because customers deserve better than scripted replies and refusal to engage with consumer law when their own updates cause devices to fail
Garmin allows 'GarmStraps' to take watch strap orders on the Garmin website, then when my order fails to be fulfilled does not help me resolve!. Awful customer service
Repeated Errors, Wrong Replacement, and Zero Accountability — Garmin Support Fails
I’ve been a loyal Garmin customer for years, using their devices personally and for development purposes, but my recent experience with Garmin Australasia has been extremely disappointing.
My fēnix® 8 – 51 mm AMOLED watch developed a display issue, which I first reported on 15 January 2026. Despite providing proof of purchase and confirming the replacement order as requested, Garmin repeatedly delayed resolving the issue.
Most frustratingly, I notified Garmin on four separate occasions that the replacement watch being sent was the wrong model, yet they sent it anyway. At no point was an apology offered, and the communication consistently shifted the blame onto me instead of addressing their repeated mistakes.
For a brand with Garmin’s reputation, this experience was frustrating and unacceptable. Their customer support failed to meet even basic expectations.
Garmin software update disabled my watch — and the response does not meet UK consumer law
My Garmin Vivoactive 3 was working perfectly until I upgraded to Garmin Connect Plus (trial). The app prompted me to “Sync device”, which I tapped as normal. Immediately after the sync, the touchscreen stopped responding. The display still works, so this is not physical damage — it is a functional failure triggered by Garmin’s own digital content.
Under the UK Consumer Rights Act 2015, when a manufacturer supplies digital content (such as an app update, firmware update, or subscription feature) that causes a device to malfunction, the manufacturer is legally required to provide a remedy at no cost. That remedy must be a repair, a replacement of equivalent quality, or a refund of the cost of an equivalent replacement.
Garmin did not dispute the timeline or suggest any alternative cause. Instead, I was directed toward commercial upgrade offers and trade‑in discounts — none of which meet the legal requirements when the fault is caused by Garmin’s own software. The model is discontinued, the device cannot be repaired, and yet no equivalent replacement has been offered without charge.
Other users have reported similar touchscreen failures after firmware updates, so this does not appear to be an isolated incident. It is disappointing to see a company of Garmin’s size attempt commercial upsells instead of providing the remedy required by law.
When a software update renders a device unusable, customers should not be pushed toward paid upgrades. They should receive the statutory remedy they are entitled to.
Still waiting for my product after a month.
The courier (UPS) didn't provide any time slot during the day and made no attempt to ring the number provided. They said they'd come back on a certain day but came back 2 days later, apparently. Very frustrating.
Whilst this is perhaps more of a courier issue, Garmin is paying the courier - and they clearly don't care the level of shipping service provided.
I made a refund for about a month ago. They said it could be 5-15 working days to get my money back. But didn’t. I sent another mail and said i didn’t get my refund. They said it will be investigating and this will take 5 working days. Are you kidding me? I am a garmin fanboy and use garmin products for over 10 years. Garmin netherlands are the worst experience i got so far. Still waiting for an mail if they can work sometime!
Removing features from devices to try and sell more connect +. If you are thinking of buying a Garmin device DON'T. Chances are the feature you want it for will be behind a paywall before long and they are actively wrecking integration with other apps to get users to switch to their worse proprietry, expensive Connect +
My experience seems to echo a lot of what others are saying. I bought the Venu 2 and had it for a couple of years without any issues. Not long after it being out of warranty the watch wouldn't stay powered on unless plugged into charge. Seems to be a common issue with the watch. Approached customer services and was told my only options were to buy a repaired watch for over £150 or a 20% discount off a newer model. They can clearly repair them but don’t offer this to squeeze more money from customers. There’s an awful lot more better quality watches with actual customer support out there.
So I'm on my second garmin fenix. First a 5x which the HRM failed. Latterly my Fenix 7x pro solar the same has failed after just over 2 years,so out of warranty.
Having contacted support it was proved the watches signal HRM was weak so recording incorrect data. They have supplied a wrist band for free for better fit aparantly, alas this has not fixed it as I thought. The other option was to get a refurbished replacent at cost of £297. Guaranteed for 90 days. Why would you? Having no confidence in the brand. Other option was a 20% discount off the new Fenix 8. Again,why would you risk it after 2 failed watches.
As a lot have said,the cost of this premium snart watch does not live up to ,the reliability one would expect. Very disappointed with the options offered to fix this.
Exorbitantly expensive for SNAIL SLOWww internet speed. No speed here. Often no connection at all or barely there at best. Truly taking advantage of the other companies not providing service to our area. When the government low income subsidy lapsed Viasat TRIPLED the cost to low income folks trapped into having their "service". Nice, huh?
Refuses to Provide Legally Required Repair Documentation to Consumers and Repair Shops
I have made multiple attempts to contact uAvionix regarding compliance with Washington State's Right to Repair law. All calls and support tickets have been completely ignored.
uAvionix is refusing to provide repair documentation that is legally required under Washington State law to both consumers and independent repair shops. Aviation electronics are NOT exempted from Washington's Right to Repair Act, yet this company continues to deny access to the repair information, parts, and tools that consumers and repair facilities are entitled to by law.
Beyond the legal violations, I've discovered what appear to be deceptive trade practices in their repair policies including outright denial of repairs on products still under warranty.
When I've requested the documentation I'm legally entitled to, uAvionix has simply refused to respond.
This isn't just poor customer service this is a company knowingly violating Washington State consumer protection laws and ignoring their legal obligations to both end users and the repair industry.
If you're a Washington State resident or repair shop, be aware that this company may not honor your Right to Repair protections.
barely use a smartwatch for half a year, now it's dead, too bad because it's not a cheap one
online support of home country is slow and not moving forward
who would expect this? learned my lesson for sure
I have had 2 Garmin Solar Instinct that have failed with battery/electrical issues. Looking online I am not alone. Garmin Support offers of a slightly reduced cost refurbished replacement with 90 days warranty I rejected as it felt like throwing good money after bad. Poor quality product and disappointing offers from Garmin.
I bought forerunner 165 I can't use most of the future of my phone from the watch, quite useless as smart watch, I can't even pay because garmin pay doesn't support garmin pay.
Garmin was so hard to use an android or ios sistem?
It's only an expensive watch
This is a terrible company to work for. They will not give you any training and expect you to master a new job role. You can be the top performer for over a year in customer service reviews and performance and they will pick one random customer engagement and call you unprofessional. They do not have any employee handbook or guidelines to tell you these things so it is completely arbitrary. It is no surprise they are losing business to Stargate between the below average service and the way employees are treated. Do not pretend to be a pro employee kind of company, but actually be the exact opposite.
This company also has no problem streaming R rated movies such as The Crow to employees and considers that to be professional, naturally.
Weak to nonexistent internet when we have heavy rains.
Weak Wi-Fi throughout the house- never ever reach the download/ upload speeds we pay for monthly.
If I could get fiber to my house, I would cancel Viasat.
Empresa puntera en el sector, con productos de gran calidad y presencia internacional. Gente muy agradable y profesional, con un trato cercano y un ambiente estupendo. ¡Muy recomendable!
Empresa de Alicante especializada en electrónica de alta tecnología (pilotos automáticos y soluciones para drones). Nivel técnico alto, instalaciones profesionales y un enfoque serio de la calidad. Una referencia del sector en la zona.
Buen equipo y proyectos interesantes en el sector de los drones. Se nota el conocimiento técnico y las ganas de mejorar en el sector y continuar siendo punteros.
El ecosistema Veronte de Embention ofrece una gran fiabilidad y seguridad en aviónica para UAVs. Tienen un nivel muy alto en ingeniería gracias al excelente equipo y el cumplimiento de normativas y certificaciones. El equipo tiene un talento brutal que se muestra en todos los proyectos.
Embention es un referente claro en el sector de los sistemas autónomos y UAVs. Sus soluciones están a la vanguardia de la industria y la calidad de su hardware y software cumple con los estándares más exigentes
Фирма супер. Таких за 10 лет работы ещё ни разу не встречал. Чай кофе душ комната ожидания водителя. Можно переночевать на территории если приехали до 18.00.
Особый респект и уважение охране. Так держать ребята
Suuuuper Firma. Sehr aufgeräumt alles und Organisiert. Tolle Prodkte werden hier sehr profesionell von einer super Mannschafft gefertigt. Bin zur Ertüchtigung unserer Anlagen hier, und habe einen super Support durch die Instanthaltung
Esta es una muy buena compañía de Internet me gusta los servicios que ofrecen y si no puedes pagar en el momento solo hablamos con ellos y nos dan tiempo para pagar eso es lo que me gusta de esta compañía
⭐⭐⭐⭐⭐
Sehr gutes Unternehmen. Die Pforte ist rund um die Uhr besetzt und man wird von Anfang an freundlich empfangen. Der Empfang ist gut organisiert und man fühlt sich direkt willkommen. Insgesamt ein sehr professioneller und positiver Eindruck. Klare Empfehlung!
PÉSIMO SERVICIO DE GARANTÍA INTERNACIONAL / UNFAIR INTERNATIONAL WARRANTY
Compré un reloj Garmin Instinct 3 que presentó un defecto de fábrica definitivo a los pocos meses de uso. El soporte técnico admitió el fallo y aprobó el reemplazo, pero sus políticas de logística internacional son un abuso absoluto para el consumidor.
Exigen que el cliente pague el envío de la unidad defectuosa de regreso a Kansas, lo cual cuesta unos $155 USD desde Colombia (casi un tercio del valor del reloj). Además, no ofrecen garantías de papeleo aduanero, corriendo el riesgo de que la aduana local (DIAN) vuelva a cobrar más de $100 USD en impuestos por el reingreso del paquete de reemplazo. ¡Es inaceptable pagar casi $300 USD extras para resolver un daño de fábrica de ellos! El equipo de Liderazgo de Amazon se limita a repetir guiones de texto sin empatía ni soluciones reales. Si vives fuera de EE. UU., no compres esta marca; su garantía global es financieramente inviable.
La société et formidable très bien sécurisé pas évident a entrer mais il a ue une visite c'était magnifique bien sûr c'était des visites de famille ou il y a une personne de votre famille moi entouca sa pa plus mon marie travaille las bas depuis 30 ans c'était magnifique
Azienda Aeronautica che lavora pressoché per velivoli ad ala rotante e anche ad ala fissa, presente sul territorio italiano che 4 stabilimenti produttivi e presente in Nord America con altri 4 siti
Cinta Hrm pro plus não conecta com nenhum Garmin. Já vi que tem outros usuários com mesmo problema e a Garmin não quis fazer recall... Sendo assim, merece feedback negativo.
Hélice au top fidèle à sa réputation, livraison rapide et soignée, équipe commerciale réactive et professionnelle, merci à Jean Christophe de Vaucluse ULM pour les conseils..
Sehr freundlicher Empfang und professionelle dennoch entspannte Facility Manager Truppe🤝
Ein Unternehmen mit gutem technischen Output was die Innovationen in der Rüstungsindustrie angeht👍
Très bon service professionnel
Merci pour tout
Une petite idée : ouvrir une page sur le site proposant les hélices « occasion « quand vous faites un échange par exemple
La descarga rápida. Sin decir nadie nada . Típico Aleman. La portería avía un chaval no lo se que nacionalidad (indio , paquistani ) no lo se pero lo curioso me dice que la matrícula de la furgo no es original que es falsa. 🤣🤣🤣. Aver si le enseña alguien que no tiene que hacer solo su trabajo no hacer comentarios fuera de lugar.
Excelente experiencia con Embention. Es impresionante el nivel tecnológico de sus sistemas de aviónica y la fiabilidad de su ecosistema Veronte. Sin duda, son un referente en el sector de los UAVs y la movilidad aérea urbana por su capacidad de innovación y cumplimiento de estándares de seguridad.
Encore une fois, je vous adresse tous mes remerciement pour votre accueil et votre sens du service.
L'ensemble du personnel a su faire preuve d'un accueil exceptionnel et on montré un sens du client que j'aprécie au plus haut point.
Vous avez une magnifique usine (en tant que directeur d'usine, j'ai un faible pour les usines qui produisent en France !), des produits de qualité, et une passion ressentie sans faille et des délais tenus sans compromis.
Je ne saurai que vanter vos mérites à mes amis pilotes.
Ca a été un plaisir de vous rencontrer.
Выгружался здесь — привёз две палеты. На четвёртом торе работает сотрудник (ездит на каре), который, к сожалению, совершенно не ориентируется в своей же зоне. Я у него спросил, где находится четвёртый тор, но он не смог нормально объяснить. В итоге он же и занимался выгрузкой, из-за чего пришлось долго ждать и сам процесс, и документы.
Прошу руководство обратить внимание на работу персонала. Из-за таких сотрудников у клиентов остаётся негативное впечатление, что напрямую влияет на репутацию компании.
Comme d'habitude dirais je, mais encore mieux n'est pas possible...!,
Le cône est monté sans avoir présenté de difficulté...
Je remercie particulièrement Alysée Minot qui a fait le maximum...!, contact très pro et agréable.... H.A.